Order Processing
Access to digital products is activated automatically within 15 minutes after payment confirmation. You will receive a notification to the email address provided during registration, containing a link to your personal account or direct access to the materials. If access is not granted, contact support within 48 hours via info-cz@body-balance.com.

Access Methods
1. Personal Account: All materials are stored in your account on the website.
2. Email: Download links or access to online courses will be sent to your email.
3. Instant Download: Some products (e.g., eBooks) are available for immediate download after payment.

Technical Requirements:
- Stable internet connection.
- A device (PC, smartphone, tablet) compatible with modern browsers (Chrome, Safari, Firefox).
- For video lessons: the latest version of a video player or app.

Global Availability
Our digital products are accessible to users worldwide. Restrictions may apply only in cases of:
- Sanctions imposed by your jurisdiction’s legislation.
- Technical issues (e.g., service blockages in specific regions).

Refund Policy
- Before Access Activation: A full refund is available within 24 hours of payment if materials are not received.
- After Activation: Refunds are not permitted, as digital products cannot be restored to their "original state" (Clause 6 of the Terms of Service).
- Exceptions: Technical failures preventing product use (e.g., broken links, corrupted files). To resolve such issues, email info-cz@body-balance.com with the subject line "Technical Issue" and attach screenshots.

Contact Information
For inquiries, contact:
- Email: info-cz@body-balance.com
- Address: Sõle 35, Tallinn, Harjumaa, 10321, Estonia
- Website: https://bodybalanceclinic.tilda.ws/
- Support Hours: [Specify hours, e.g., Mon-Fri, 9:00 AM–6:00 PM (Your Time Zone)].
Mon-Fri, 9:00 AM–6:00 PM